Nature of the fee
PV does not sell or let a customer request a trust tier. After the canonical evaluation determines the highest supported tier, the server derives the corresponding paid review service, if any, and its price (currently T2=$50, T3=$150, T4=$350; T1 is free). Payment compensates Veritan for the determined review/processing service and never selects, increases, preserves, or guarantees a trust tier, credential, Gold Seal, or registry authority. All fees are denominated in USD.
Full refund: before substantive paid service begins
A full refund is available for a paid order if you request it before Veritan begins substantive work on the paid service associated with the already-recorded determination. The authoritative cutoff is the recorded service/review state in the order workflow, not the customer's expectation of a tier and not the browser return from Stripe. To request a pre-service refund, contact support@provenanceverified.org with your submission or order reference number.
Partial or no refund: after substantive service begins
Once substantive paid service work has begun, refund eligibility is at Veritan's discretion, subject to applicable law. We consider the work already performed, the recorded service state, and the reason for the request. A partial refund representing the unearned portion of the paid service may be offered where work has begun but is not complete. The underlying PV determination remains independent of payment and refund state.
Determination and refund independence
A determination is produced before the paid service/order is derived. Payment, payment failure, cancellation, or refund does not upgrade, downgrade, erase, or otherwise alter that determination. If an order is refunded, the financial ledger records the refund while the provenance determination remains governed by evidence and policy. Any later superseding determination must arise from a separate governed trust event, such as new or corrected evidence, not from money movement.
How to request a refund
To request a refund, email support@provenanceverified.org within 30 days of your payment, including your account email address and submission or order reference number, and a brief explanation of your request. Approved refunds are processed to the original payment method. Refund processing time depends on the payment provider and banking network. Refunds cannot be redirected to a different payment method.